Language Support

The Captive Portal and Self-Service Portal support 13 languages, allowing a localized experience for end-users. Administrators can enable or disable specific languages in the Admin Portal and configure how the system reacts when a user connects.

Supported Languages #

The following languages are available:

• English

• Swedish

• Norwegian

• Danish

• Finnish

• German

• French

• Lithuanian

• Estonian

• Latvian

• Spanish

• Italian

• Dutch

How Language Selection Works #

• When a user connects to the Captive Portal or Self-Service Portal, the system automatically detects the language preference set on their device or browser.

• The selected portal language is then applied both to the login experience and to email communication that follows.

• If the user’s preferred language is not enabled, the system will fall back to the configured fallback language (e.g., English).

Configuring Language Preferences #

Language settings are managed from the Admin Portal under:
Organization → Common Settings → Language Preferences

Administrators can:

• Enable/disable specific languages

• Select active languages (available for users)

• Set a fallback language (used when no match is found)

⚠️ The fallback language is required. We recommend using English as a safe choice for international deployments.

Customizable Text #

Certain text elements on the Captive Portal can be customized by the customer.

• This includes headers, tab names, and information text (HTML supported).

• Important: When custom text is modified, the administrator must update the text for each active language individually.

Path to Custom Text Adjustments #

Custom text is configured in the Admin Portal under:
Sign In Administration → Login Portal → Portal Configurations → [Select Sign In Module]

From here, administrators can:

• Switch between enabled languages in the Language selection dropdown.

• Edit and save Tab Name, Header Text, and Information Text per language.

Example – Captive Portal Language Switching #

• Swedish (default):
  Tab Name: Gästaccess
  Header: Ansök om internetaccess
  Information Text: “Välkommen till …”

• English:
  Tab Name: Guest Access
  Header: Apply for internet access
  Information Text: “Welcome to …”

Best Practices #

• Always enable English as one of the active languages for international visitors.

• Set a fallback language that covers the majority of your users.

• Maintain consistency: ensure that all custom texts are translated and updated across every active language.