General
This policy explains how we handle personal data. Here we describe what we collect, use and store and for what purpose. You should always feel safe when you provide us with your personal data. The purpose of this Privacy Policy is to demonstrate how we ensure that your personal data is processed in accordance with applicable data protection legislation.

We, Netgraph Sverige AB (organization number: 556951-4622, address: Biblioteksgatan 6, 831 30 Östersund), are the data controller for the personal data we have collected. This applies to both employees and customers, as well as to recruitment.

By submitting personal data to us and accepting the applicable terms and conditions, you consent to the processing of this personal data in accordance with the terms and conditions of the respective service.

Personal data may be collected, for example, when you register for newsletters, download articles/files from the website, participate in recruitment or customer-business contacts. In some cases, the accuracy of the data is ensured by obtaining them from public registers.

Normally only contact details such as name, company and email are collected.

Our products and services
Today, our products and services are delivered in several different ways to meet the high demands of companies, organizations and authorities. Information on how personal data is processed in any of our services is described in the respective data processing agreement for the service in question. In these cases, Netgraph Sverige AB acts as a personal data processor and processes the data on behalf of and according to instructions from the customer. For more information on this, please contact customer support for the specific service.

Purchase and delivery
Managing customer orders, contracts and payments
creating and managing accounts for users of our services

Support and improvement
Improve and develop the quality, functionality and user experience of our products, services and Netgraph Sverige AB websites and provide customer support for our products and services.

Safety and troubleshooting
Detecting, remediating and preventing security threats and misuse, as well as performing maintenance and troubleshooting.

Handling of personal data in missions
In some cases, personal data is processed on behalf of public authorities or companies. In some cases, this is regulated by other laws and regulations; the GDPR applies if there are no other regulations.

Managing employment matters, recruitment
In the case of recruitment, more information is collected, such as social security number, telephone number. Other personal data may also be included in the application. The data remains with us for the duration of the processing. In some cases, there may be an interest in keeping the data longer for future services. However, the data is kept for a maximum of 2 years. The data is collected with your consent.

Newsletters
By accepting newsletters from Netgraph Sverige AB, you give your consent to electronic marketing in accordance with the Marketing Act. You can unsubscribe from mailings at any time by notifying us or by unsubscribing yourself via a link in the mailings.

Offers, competitions and events
By accepting consent for temporary events, you agree that we can process your personal data. You can unsubscribe from mailings at any time by notifying us or by unsubscribing yourself via a link in the mailings.

We protect your personal data
Netgraph Sverige AB actively pursues issues related to information security. We protect personal data and other information appropriately according to their sensitivity. We also require our suppliers to meet the safety standards we require.

Sub-advisers
Netgraph Sverige AB uses subcontractors to process personal data. These are usually cloud service providers. When Netgraph Sverige AB uses subcontractors, Netgraph Sverige AB signs personal data processing agreements (DPA) with them to protect your privacy. If sub-processors are located outside the EU/EEA, Netgraph Sverige AB ensures legal grounds for international transfers on your behalf by using EU Standard Contractual Clauses (EU SCC). You can always request an overview and more detailed information about Netgraph Sverige AB’s subcontractors. How to contact Netgraph Sverige AB can be found at the bottom of this document.

Your rights
You can request once a year, free of charge, an extract from the register showing what personal data we hold about you and how it has been processed. If necessary, you can have your data corrected. You can request the restriction of how your data is used and also request that we delete it completely. You can obtain your personal data in an appropriate format.
Please contact Netgraph Sverige AB by e-mail: info@netgraph.se to request the above or for any other questions.

If you are not satisfied with our response or feel that we are seriously misusing your personal data, you can contact the Swedish Data Protection Authority. http://www.imy.se